PAPER: Health systems and access to antiretroviral drugs for HIV in Southern Africa: service delivery and human resources challenges.


Health systems and access to antiretroviral drugs for HIV in Southern Africa: service delivery and human resources challenges.
Abstract
Without strengthened health systems, significant access to antiretroviral (ARV) therapy in many developing countries is unlikely to be achieved. This paper reflects on systemic challenges to scaling up ARV access in countries with both massive epidemics and weak health systems. It draws on the authors' experience in southern Africa and the World Health Organization's framework on health system performance. Whilst acknowledging the still significant gap in financing, the paper focuses on the challenges of reorienting service delivery towards chronic disease care and the human resource crisis in health systems. Inadequate supply, poor distribution, low remuneration and accelerated migration of skilled health workers are increasingly regarded as key systems constraints to scaling up of HIV treatment. Problems, however, go beyond the issue of numbers to include productivity and cultures of service delivery. As more countries receive funds for antiretroviral access programmes, strong national stewardship of these programmes becomes increasingly necessary. The paper proposes a set of short- and long-term stewardship tasks, which include resisting the verticalisation of HIV treatment, the evaluation of community health workers and their potential role in HIV treatment access, international action on the brain drain, and greater investment in national human resource functions of planning, production, remuneration and management.

Schneider, H., Blaauw, D., Gilson, L., Chabikuli, N., & Goudge, J. (2006). Health systems and access to antiretroviral drugs for HIV in Southern Africa: service delivery and human resources challenges. Reproductive health matters14(27), 12-23.



Aim of this paper
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This paper reflects on the task of scaling up HIV treatment in the face of generalised HIV epidemics (i.e. massive need) and fragile health systems
HIV delivery is focus on “hardware” rather than “software”
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These models of HIV care share more with chronic disease care than TB control. Contem- porary approaches to chronic disease care are explicit in highlighting the need for ensuring adequate resources for the technologies of inter- vention (e.g. protocols and systems) as well as building ‘‘informed, motivated and adequately staffed teams’’, operating in partnership with ‘‘informed and empowered patients’’.22 While both are necessary components of a whole, the focus in disease programmes globally has tended to be on technologies rather than on the relation- ships between people, on the ‘‘hardware’’ rather than ‘‘software’’ of service delivery.23


Culture of service delivery may related to quality of health workers. Health workers may be part of victim within a health systems: poor wages, overwhelming rules, neglected by their dictors, earn low living wages

The challenge of creating resources

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High levels of HIV infection amongst health personnel may be one contributor to attrition of personnel in some countries.38 By the late 1990s, deaths constituted more than 40% of all nurses lost to the public sector in Malawi and Zambia,29 while in South Africa in 2002, 16.3% of health workers were infected with HIV.39
Health workers in many countries, particularly lower level cadres, are paid salaries well below subsistence levels. Non-payment of salaries is not uncommon.40 Moreover, with currency de- valuations and salary freezes imposed through structural adjustment programmes, many health workers have experienced dramatic reversals in their incomes over time.25 A poorly remunerated workforce is unlikely to be a productive one.

Aggregate ratios of health personnel at national level hide large disparities within countries; the brain drain is as much an internal problem as an international one. The liberalisation of the private for-profit sector in many countries and the pro- liferation of non-governmental organisations have made possible a flight out of the public sector and rural areas within countries.35 The consequences of such flows are not only shortages but also a high turnover of staff and loss of institutional memory.

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Cultures of service delivery
A less tangible but no less significant dimension of the human resource crisis is the demoralisation and demotivation of those remaining within the system.28 Demotivated health workers are less inclined to orient their actions towards the achievement of organisational goals and may be less willing to balance self-interested behaviour with altruism and solidarity towards users of ser- vices.41 In many health systems, underpaid health workers have increasingly looked to health sys- tems as a means to ensure their own survival rather than as an avenue for expression of professional and societal norms of caring and altruism.40,42,43
In the context of HIV treatment, these entrenched norms of service delivery limit the ability to create individualised, patient-centred therapeu- tic partnerships premised on rights and equality between providers and patients. In addition, poorly planned and overly hasty introduction of new drugs into such environments may promote perverse incentives and informal economies of drug use that undermine access and accelerate the development of drug resistance.
Effective stewardship (the job of supervising or taking care of something, such as an organization or property) for better health systems
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Shaping values forms an essential part of the oversight of health systems referred to by WHO as ‘‘stewardship’’, the process of setting the rules of the game, determining not only the content of health policy but also the mechanisms by which policy is implemented.46 Although a national function, effective stewardship is as much a global concern insofar as international responses to the health crisis in sub-Saharan Africa have often served to fragment, rather than strengthen, the sovereign capacity of country health systems.9,10
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In a context of multiple pressures – interna- tional and national expectations, proliferation of donor assistance, the danger of drug resistance and need for capacity development and innova- tion at all levels of the health system – appro- priate national stewardship of HIV treatment programmes is not only an essential but also a highly strategic task. It involves a willingness to view the resources mobilised for HIV as an opportunity to re-build national health systems, whilst simultaneously creating the capacity to respond to the immediate need for access to treatment. The challenge can be summarised as a set of short-term and long-term goals focused on the development of systems (embodied in the notion of chronic disease care) for HIV treatment specifically and health systems more generically (Table 3).

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Systems for chronic disease care would include setting national standards (e.g. on drug regi- mens), enabling sharing of local experiences and lessons learned, opening up debates on the patient–provider relationship, and as the scale- up process proceeds, monitoring equity of access. Effective stewardship also requires resisting the tendency towards verticalisation (often in order to meet targets) of programme initiatives and ensuring that treatment access occurs as much as possible in an integrated fashion through the existing public health system. This requires iden- tifying opportunities for building on existing strengths (such as sector-wide approaches) and finding ways to draw in the multiplicity of actors on the margins of the formal health system. Inte- gration can be viewed at a number of levels: at the point of service delivery, in the management of programmes at district or local level, and in the financing, procurement of resources and moni- toring of programmes at national level. 

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There is growing consensus that a long-term perspective on ARV scale-up has to address the critical shortage of human resources.28 This would include at a minimum:
promoting international action on the brain drain;
at country level (re)investment in traditional human resource functions such as planning, production, remuneration and management of health care providers;
addressing macro-economic constraints on employment and remuneration of health care providers;
evaluation of the performance of existing nationally developed cadres such as mid-level and community health workers and their poten- tial role in HIV treatment scale-up.

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Conclusions
Without strengthened or even transformed na- tional health systems it is hard to see how access to ARVs can be sustainably achieved in coun- tries with weak health systems. To be effective, ARVs also require integration into a continuum of HIV care, best modelled on understandings developed in the field of chronic disease care. The scale of this challenge in countries with generalised HIV epidemics cannot be under- estimated. However, insofar as the ARV scale- up process cannot avoid drawing attention to health system weaknesses, it provides an opportunity, firstly, to reassert a coherent approach to national health systems and secondly, to ensure that funds mobilised for treatment access are oriented towards long-term goals, rather than just short-term access targets.



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